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WOWSEA Warranty Policies

Warranty Period:

  • 2 YEAR from date of purchase on Paddle Boards
  • 1 YEAR from date of purchase on Electric Pumps
  • 90 DAYS from date of purchase on 2017- 2019 accessories
  • 1 Year from date of purchase on 2020 or newer board accessories

Boards without Warranty:

  • Board used for commercial purposes
  • Boards bought in a bulk-order with a bulk-order discount
  • Boards sold to someone under a different name then on the order
  • Boards bought from a third party other than WOWSEASUP.com or the WOWSEA store on Amazon
  • Boards purchased in the used condition from WOWSEASUP.com or the WOWSEA store on Amazon

Paddle Board Warranty covers Manufacturers Defects, Including:

  • Seam leaks
  • Extracted Handles
  • Air bubbles between seams
  • Obvious workmanship mistakes-out of box

Paddle Board Warranty does not cover Misuse or Natural disaster, including:

  • Items that were lost or stolen
  • Damage caused by normal wear and tear
  • Damage to fin or fin box caused by impact to the fin
  • Damage caused by overexposure/storage in direct sunlight
  • Damage caused by impact to rocks, docks, shore-pound etc
  • Damage to the valve caused by loosening the valve to deflate
  • Damage caused by transporting an inflatable board on the top of a car
  • Indents/texture on the PVC that is a result of the drop stitching construction
  • Damage caused by mishandling: airline travel, improper loading/unloading into trucks, rolling or dragging on concrete etc

Accessories Warranty does not cover Misuse or Natural disaster, including:

  • Color fading
  • Accessories sinking
  • Paddle filling with water
  • Items that were lost or stolen
  • Items used for commercial purposes
  • Damage due to falling on the paddle
  • Damage caused by use outside of its intended purpose
  • Damage due to normal wear and tear, chips, cracks etc
  • Damage caused by impact to rocks, docks, shore-pound etc
  • Damage to bags caused by misuse: airline travel, improper loading/unloading into trucks, dragging on concrete etc

Warranty Process:

  • If you check you are within the guidelines of a warranty claim, please Email: info@wowseasup.com with pictures of the defect along with your order number, or file a warranty claim online.
  • A warrantied board will be shipped back to our warehouse to be repaired or replaced- purchaser is responsible for all return shipping.
  • When registering your board for warranty you are agreeing to the policy stated above. *

2-Year Warranty Policy as below:

  • 1. No reason to return within 1 month
  • 2. Within 3 months, no reason to replace
  • 3. Replacement for accessories or SUP paddle board within 6 months, the shipping cost will be paid by buyer
  • 4. Within 1 year, help repair or targeted refund 40% (For example, the hand pump is USD40, we will refund USD16 only)
  • 5. After 1 year to 18 months, help repair or targeted refund 25%, if buyer want to replace a new SUP, the buyer needs to bear all costs
  • 6. If almost 2 years, only targeted refund 5%

These guarantee policies also apply to products purchased from Amazon or other third-party platforms

 

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